Last updated: March 30, 2023
For the purposes of this Disclaimer:
"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to TREE URN
"Goods" refers to the items offered for sale on the Service.
"Orders" means a request by You to purchase Goods from Us.
"Service" refers to the Website tree-urn.com or online and social media sales of the Kiri Urn™ system.
"Website" refers to tree-urn.com, accessible from tree-urn.com or online and social media sales of the Kiri Urn™ system.
"You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at tree-urn.com. The following terms and conditions constitute our Shipping Policy.
TREE URN™ is the only B2C authorized distributor for all online and social media sales of the Kiri Urn™ system in the USA and Canada. We sell and ship internationally. All prices are in USD currency. Visit www.kiri.bio for all pre-sale, warranty, customer service, and after-sale inquiries. TREE URN and the manufacturer Kiri Bio Group LLC are committed to providing each customer with the highest standard of customer service. You are in good hands with us.
A) Shipment processing times:
All Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of Your Order, We will contact You via email or telephone.
B) Shipping rates & delivery estimates:
Shipping charges for Your Orders will be calculated and displayed at checkout. Flat rate UPS ground shipping on all USA orders.
Shipping method: UPS Ground services
Estimated delivery time: 3-5 business days in the USA.
Estimated delivery time: 5-8 business days in Canada (Customs delay may occur)
You can choose a different shipping method for an extra charge. The extra charge is displayed at checkout.
C) Overnight delivery is not available.
D) Delivery delays can occasionally occur.
E) Shipment to P.O. boxes or APO/FPO addresses:
TREE URN ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
F) Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
G) Customs, Duties, and Taxes:
TREE URN is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
TREE URN is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact us to help you file a claim. Please save all packaging materials and damaged goods before filing a claim.
I) Contact Us:
If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: tree-urn.com
By sending us an email: at email@example.com
By email: firstname.lastname@example.org
By visiting this page on our website: https://tree-urn.com/contact-us/